Returns & Exchanges

At Portland, we want you to be completely satisfied with your purchase. If your new fashion items aren't a perfect fit, you can return or exchange them within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Place the unworn items with original tags still attached into the original shipping bag or a secure box of your choice.

• 3.
  Attach the Label

  Download and print the prepaid shipping label provided by the portal and securely fix it to the outside of your package.

• 4.
  Ship and Track

  Drop off your package at any authorized carrier location and keep your receipt to track the progress of your refund or exchange.